Refund Policy

Thank you for using vipshop.myensyacademy.com, a platform mainly used by VIPs to exchange goods and gifts with their points. Please note that this platform is not intended for transactions involving actual flat currency.

As such, we do not offer refunds for any products purchased through our platform. All sales are final.

If you have any questions about our platform or need assistance with a transaction, please contact us using the information provided below.

This Return and Refund Policy was last updated on 21 April 2023.

Interpretation and Definitions Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MYENSY Academy Sdn Bhd.

“Goods” refers to the items offered for exchange on the platform.

“Orders” means a request by you to exchange goods on our platform.

“Website” refers to vipshop.myensyacademy.com, accessible from https://vipshop.myensyacademy.com.

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Contact Us

If you have any questions or concerns about our platform or need assistance with a transaction, please contact us at:

Contact Details: Email: [Insert email address] Address: 48 Jalan Setongkol, Bukit Setongkol, Kuantan, Pahang